How can we help?
Everything about eSIMs, activation, coverage and payment — in one place.
Pick destination & plan
Choose a country or region, then duration and data.
Pay securely
Choose one of the payment methods available at checkout.
Set up your eSIM
After provisioning, follow your plan’s installation instructions and activation timing.
General
4What is an eSIM?
An eSIM is a digital SIM in a compatible device. You download a mobile profile using the supplied installation method, such as a QR code or installation link. Data, calls, SMS and validity depend on the selected plan.
Is my device compatible?
Check the exact model number and sales region with our compatibility checker and the device manufacturer. Support can vary within a model family. The phone must be unlocked for other carriers; an “Add eSIM” menu alone does not confirm every plan requirement.
Do I keep my normal phone number?
On a compatible dual-SIM phone, your home SIM can remain active alongside the travel eSIM. You keep your existing number and WhatsApp account. Calls and SMS on your home SIM follow its roaming terms and may incur charges. Data-only plans do not include traditional calls or SMS. Any included phone number, calls and SMS, and their limits, are explicitly listed in the individual plan details.
Do I need a new eSIM for every trip?
Just buy a plan for your destination. Many of our eSIMs can also be topped up, so you can reuse the same eSIM next time.
Activation
4How do I activate my eSIM?
Once provisioning succeeds, installation details appear in your order; the email may contain an installation link. Use the method offered for your device over a reliable internet connection. First check activation: validity may begin at purchase, installation or the first supported network connection. A fixed setup time is not guaranteed.
When should I install the eSIM?
Check the activation rule in the plan details before buying. Depending on the plan, validity starts at purchase, on installation or on the first supported network connection. Install over Wi-Fi at the recommended time.
The QR code won’t scan — what now?
First check whether the profile is already installed in SIM settings; do not delete it hastily. Open the order in your account or order tracking and use an offered installation link, or display the QR code on another screen. Enter manual SM-DP+ details only if they are actually supplied for this eSIM. Never share QR codes or activation codes publicly.
Do I need to change anything at my destination?
Select the travel eSIM for mobile data and enable its data roaming as instructed. Disable data roaming and automatic data switching for the home SIM. Stay within the included countries, validity and data rules. Calls and SMS on your home SIM still follow its own tariff.
Plans & payment
3Which payment methods do you accept?
Payments are processed through Stripe. The checkout shows the payment methods available for your order; these can depend on your device, country and purchase.
Can I top up my data?
For many plans, yes. When your data runs low you can top up compatible eSIMs directly, without installing a new eSIM.
Do I get an invoice?
Yes, you receive your invoice automatically by email. You can also find every order anytime in your account under “Orders”.
Coverage & usage
3Which countries does the eSIM work in?
We offer country, regional and global plans. Check the complete country list of your specific package, including transit countries. Networks, supported speeds and conditions are listed in the plan details. Your actual connection also depends on location, device and network load.
Can I use a mobile hotspot (tethering)?
In most countries and plans tethering is supported, so you can share data with other devices. Any limits are noted on the specific plan.
What happens when my data runs out?
A fixed-data package stops providing data after the allowance is used, according to its terms. Unlimited plans may slow down after a high-speed allowance. Check the specific fair-use policy and any offered top-ups. Buy additional data only when supported for your eSIM.
Still have questions?
Our support team is happy to help — personally and fast.